Return & Refund Policy

Thank you for choosing Treadswear! If you need to initiate a return or request a refund, we’re here to assist you at every step. Please read through our Return & Refund Policy and how to proceed below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt with order number or proof of purchase.

Exceptions / non-returnable items

Sale items, gift cards, or custom products (such as special orders, bulk orders or personalized items) cannot be refunded. Because every Treadswear item is printed on demand specifically for you, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind. Please review size charts carefully before ordering.

Damaged or defective items

Please inspect your order upon reception. If the item is defective, damaged, misprinted, or you received the wrong item, we will replace it at no cost to you. Please contact us at support@treadswear.com within 30 days of delivery with your order number and a clear photo of the issue.

Lost Packages

If your tracking shows delivered but you haven’t received your package, please contact us within 30 days. We will work with our fulfillment partner to resolve the issue.

Exchanges

We only replace items if they are defective or damaged. Please inspect your order upon reception. If the item is defective, damaged, misprinted, or you received the wrong item, we will replace it at no cost to you. Please contact us at support@treadswear.com within 30 days of delivery with your order number and a clear photo of the issue in order to get the process started.

Returns

We strive to address all return/refund requests as quickly as possible to ensure your utmost satisfaction. Items sent back to us without first requesting a return will not be accepted.

Please follow these steps to ensure a smooth process:

Email to start a return/refund request
- Contact us directly by email at support@treadswear.com
Order details
- Include your receipt with order number or proof of purchase.
Description of the issue
- Clearly describe the specific issue or problem you encountered with the product.
Supporting images
- If applicable, attach images that help illustrate the problem. Having a clear picture can greatly assist our team in understanding your concern.

Our dedicated service team will review your request promptly. If your return is accepted, we’ll send you instructions on how and where to send your package.

Refunds

We will notify you once your return has been received and inspected. Approved refunds are issued to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to you. Please contact us if more than 15 business days have passed since your return was approved.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt with order number or proof of purchase.